UK Benefits & HS: The Plan to Claim What You’re Owed
Navigating the DWP while living life with Hidradenitis Suppurativa is a marathon, not a sprint. Here at LLWHS, we’ve lived through Stage 3, survived 50+ surgeries, and successfully challenged the system. Today, I (Gareth) receive £1,750 a month in combined support. This isn’t about luck; it’s about being better prepared than than the DWP. This guide is your map through what may appear to be a minefield, but with the correct knowledge, isn’t.
There’s a lot to learn, but it’s worth it; so from one warrior to another, strap yourself in, pour a strong brew and spend the next 30 minutes reading this. You’ll then know exactly what to do.
A common myth is that you can’t claim support if you have a job. That is simply not true. Personal Independence Payment (PIP) is not based on your income; it is based on how HS affects your daily life. You can work full-time and still receive it.
Similarly, if you are awarded the “Health Element” (LCWRA) through Universal Credit, you may be eligible for a “Work Allowance.” This means you can earn a reasonable amount every month before your payments are affected. Whether you are currently working, self-employed, or unable to work at all, this roadmap shows the path forward.
Your 18-Month Plan

Blunt Foreshadowing &
A word of warning before we begin.
The contents of this page are designed to help you receive what you are entitled to, however, there is no escaping the brutal reality that many HS applicants are rejected on their first attempt. It’s crucial to understand that approximately 70% of all cases are overturned at tribunal. The system often leans on the hope that people will give up. 70% – just keep that number in mind.
If this happens to you, do not take this as a personal judgment, nor become too disheartened. It is a bureaucratic hurdle. A rejection letter isn’t the end—it’s the signal to move to the next stage of the plan. We win in the end by being more knowledgeable and persistent. By reading the contents of this page carefully and setting realistic expectations about outcomes and timings, a lot of the stress of applying disappears. Trust us!
Background: The Two Paths to Support
Before we dive into the steps, you need to understand that there are two main ways the UK government provides financial support for people living life with disabilities, such as HS. You may be able to claim one, or both, depending on your situation.
1. Personal Independence Payment (PIP): This is for the extra costs of living with a long-term health condition. It is not means-tested, meaning it doesn’t matter if you have £100,000 in the bank or a full-time job. It’s about your daily living and mobility.
2. LCW or LCWRA via Universal Credit: This is the “Health Element” of Universal Credit. It is for people whose HS makes it impossible to work, or forced them to reduce their hours. This is means-tested based on your household income.
LCW = Limit Capability for Work & LCWRA = Limited Capability for Work-Related Activity.
CRITICAL: Know the difference between LCW and LCWRA
When you apply for the “Health Element” of Universal Credit, the DWP will try to put you into one of two categories. You need to know which is which from the offset and be very clear:
LCW : This pays £0 extra. The DWP agrees you are ill, but they still expect you to attend meetings and “prepare” for work. This is a trap many people fall into.
LCWRA (The Goal): This pays an extra £423.27 per month. You are not required to look for work or attend meetings. This is the award that recognizes the true severity of HS.
The DWP often tries to “settle” for LCW to save money. Do not accept it if your HS makes work impossible. We are fighting for LCWRA.
Whether you are working or not, you should apply for both types of benefit.
1. The Start
The First Steps: To get the ball rolling you can start right now by doing these three things, in this order, to help things flow as smoothly as possible for you:
One – Make a GP Appointment to request your “Fit Note”
The Fit Note Hack: Do this before your first meeting with the DWP at the JobCentre.
To get the extra health money (LCWRA), you need a Fit Note (Med3) from your GP. Do not wait for the DWP to ask for one. Handing a fit note to the DWP starts the clock on your backdated pay.
Getting a fit note from your GP is the starting point, without one, you will not be able to trigger a Work Capabilities Assessment (WCA). Whilst facing the GP can be daunting, this step is critical to everything else and must become your priority. If you have any ongoing issues with your GP, now is the time to put them to one side (for your greater good) and make friends with them again.
Be honest with your GP, explain your situation and let them know you will likely require more than one fit note.
Tips
TWO – CALL PIP
Make a phone call to the PIP New Claims line: 0800 917 2222. They will ask for basic info such as your name, D.O.B, address, GP details etc. Don’t stress this bit—it’s just to get the paperwork sent out in the post.
THREE – Apply for Universal Credit (The Gateway to LCWRA)
3 – Apply for Universal Credit (The Gateway to LCWRA)
If you aren’t claiming UC: Go to gov.uk/apply-universal-credit and start a claim. Even if you are working, you may be eligible for support. This will trigger a meeting to be arranged at a local JobCentre in due course. It is important that you try get a fit note before attending this meeting, to prevent delays. More below.
If you are already claiming UC: Go to your Journal and report a “Change of Circumstances” regarding your health.
Not sure what to write? Try something like this: “I have a chronic inflammatory skin condition called Hidradenitis Suppurativa (HS). It causes recurring, painful abscesses and significant mobility issues. It severely limits my ability to work or look for work. I have a Fit Note from my GP to support this.”
The JobCentre Meeting: Don’t get trapped.
If you are making a fresh claim for Universal Credit, you will be invited to the JobCentre within the first two weeks. This is NOT your medical assessment. You should delay this meeting until you are able to obtain a fit note from your GP first.
This is a “Commitment” meeting. The person you meet (your Work Coach) is a bureaucrat, not a doctor. In our experience, they rarely offer you information about the “Health Element” (LCWRA). You have to be the one to bring it up.
What to do at this meeting:
Hand over your Fit Note. Tell them: “I would like to report a health condition , request a Work Capability Assessment and here is a fit note from my GP.” Attending this meeting and handing over your fit note will trigger the WCA50 form to be sent out in the post, you’re just there to confirm your personal details, your circumstance, and ensure the paperwork gets sent out promptly.
Demand a “Work Allowance.” If they try to set you a target of looking for full-time work, remind them that you are awaiting a Work Capability Assessment (WCA).
Don’t expect them to be the expert. Most Work Coaches have never heard of HS. You are there to make sure they tick the box that says “Health condition reported.”
Note – if for any reason you are delayed in getting a fit note by more than a week or two then do not keep delaying your UC appointment. Attend as normal, state your condition and inform the work coach that you will upload a copy of your fit note to your journal once you have it – by then you should have access to your online account – otherwise referred to as your “Journal”, which is the way you communicate with the DWP between appointments.
2. The Evidence
Providing things have gone to plan, you’ll now have some time on your hands to prepare while the paperwork arrives. You will receive two health questionnaires: the PIP2, for your PIP application and the WCA50 for your LCW/LCWRA application. Let me forewarn you now, the WCA50 is a bit of a hefty document and can seem intimidating. Don’t be intimidated. Later on this page we will walk you through completing both of these forms easily.
They look different, but they want the same thing: proof of how HS affects you. Instead of doing the work twice, gather one “War Chest” of evidence to use for both. Here’s what you need to gather now, while you wait:
GP Summary Record
Ask your GP receptionist for a printout of your “Summary Care Record.” It’s often faster than a full medical history and shows your diagnoses and meds. GPs should reply to all requests within 30 days.
The Surgery List
List every I&D (Incision & Drainage), deroofing, or hospital trip you’ve had, if relevant to you. Try to list the dates; month and year.
The HS Diary
For one week, write down every time a lesion leaks, every time you have to change a dressing, and every time the pain stops you from sitting or walking. Continue to document your HS and keep a written record. Thinking of PIP, keep any receipts for personal medical equipment you’ve had to buy to manage your HS; plasters, bodywash, extra clothing etc. Anything which you can use as evidence to show that your condition is having an effect on your finances. Paper wins cases.
Tip – In 2026, the easiest way to keep records is by taking photographs on your phone. Create a new folder in your photo library and save them all together in there. Call it something like “medical receipts” to keep track.
Support Statement
Ask someone who sees you at your worst—a partner, friend or parent—to write a short letter describing the help you need with dressings, laundry, moving around or any other day-to-day actions. Make sure that they don’t sugarcoat it and they list as many things as possible—they may worry about upsetting you if they write the naked truth, but that is what is needed here. The more you can demonstrate how HS affects your life the better. Try to be thorough and offer to help if needed.
Example of your HS diary.
Realistic Timescales
Trying to understand the order and timelines can be a little confusing at first. This image is designed to help you feel in control about what is happening, when it appears nothing at all is happening.

Further Reading
3. The Assessment:
Winning the “Functional” Test
Right then. You’ve done the hard graft. You’ve sent off your PIP2 form and your WCA50 health questionnaire. You’ve had your first JobCentre meeting and your fit notes are being uploaded. Now, you’re in the waiting period. Eventually, you will be invited to your medical assessments. It is vital you don’t get these muddled up, as they are testing two different things:
- The PIP Assessment: They are looking at your home life. Can you wash, dress, and move around your own house safely? This is usually a telephone call.
- The UC Assessment (WCA): They are looking at your work life. Can you sit, stand, reach, and stay focused in a workplace? This can be in-person, video, or phone.
While the questions are different, the strategy for winning is exactly the same for both. You have to stop being “brave” and start being literal.
The Golden Rule: Describe your worst day.
If you tell an assessor you are “alright today,” they will write down that you are cured. You must describe your life when you are in a flare—when you are bleeding, in pain, and cannot move. That is your reality, and that is what they need to hear.
The “Reliability” Rule: Your Legal Shield.
By law, the DWP can only say you “can” do a task if you can do it RELIABLY. If you can’t do it safely, to an acceptable standard, repeatedly, and in a reasonable time, you cannot do it.
Remember STAR:
S – Safely: Does it cause a lesion to burst? Does it risk infection?
T – Time: Does it take you more than twice as long as a “healthy” person? (e.g., 20 mins to get dressed).
A – Acceptable Standard: Can you actually get clean, or are you just “dabbing” at yourself because the water hurts too much?
R – Repeatedly: If you manage to wash your hair at 8 am, are you in too much pain to do anything else for the rest of the day? If you can’t do it “as often as required,” you can’t do it.
PIP: The 12 Activities & Scoring Criteria
Universal Credit: The 17 WCA Activities & Scoring Criteria
4. The Decision & Next Stages
The Initial Wait (Post-Assessment)
After you’ve finished your assessment, the silence can be deafening. You’ve bared your soul (and possibly your skin), and now you’re waiting on a decision.
Universal Credit: You will usually see a letter uploaded to your Journal within 2 weeks.
PIP: The brown envelope usually hits the doormat within 2 to 4 weeks.
If the decision is “No” and says you have been awarded “0 points” or are “Fit for Work,” do not panic.
This is the DWP’s opening move. They are banking on you being too exhausted to challenge them. You have exactly one month from the date on that letter to ask for a Mandatory Reconsideration (MR). From the date on the letter, not the date it arrives. To be clear, the process is exactly the same for both PIP and LCWRA Applications, it’s just that the timings and assessment criteria change.
What is the MR process?
The MR is a “paper review.” You don’t usually have another interview. Instead, a different decision-maker looks at your original file plus any new evidence you’ve sent in.
How long is the MR wait?
This is the hardest part of the slog.
For PIP: Expect to wait anywhere from 4 to 10 weeks. The DWP’s official target is 42 days, but they often blow past it.
For Universal Credit (LCW/LCWRA): This is usually faster, often appearing in your Journal within 2 to 4 weeks.
The Blunt Truth:
In the vast majority of cases, the DWP will “rubber stamp” their original decision and say “No” again at the MR stage. Do not let this break you. They are testing your resolve. Only about 15-20% of decisions are changed here. The MR is often just a necessary hurdle you have to jump before you can get to the Independent Tribunal, where the real wins happen.
The Appeal: How to Lodge a Challenge
If your Mandatory Reconsideration (MR) is rejected, you have one month from the date on the letter to appeal to the Independent Tribunal. This is done using Form SSCS1. You can do this online at gov.uk/appeal-benefit-decision. This form should be used to appeal any DWP decision, so in this case you would need to fill in this form for both PIP and LCWRA appeals. Two forms. Two appeals (if it comes to that)
The “Smart Alec” Wording. Feel free to copy & paste these:
When the form asks why you are appealing, don’t just say “I am in pain.” Use the law to back them into a corner.
For PIP (Personal Independence Payment):
“I disagree with the decision because the DWP has failed to correctly apply Regulation 4(2A) of the PIP Regulations 2013. Under this law, I only ‘count’ as being able to do a task if I can do it RELIABLY. Due to my HS, I cannot [Wash/Dress/Drive/Move] safely, to an acceptable standard, repeatedly, or in a reasonable time. The DWP assessor has ignored the fluctuating and severe nature of my condition. I would like to be reassessed at an inedependent tribubal. Please consider this my formal request
For Universal Credit (LCWRA):
“I am appealing the Work Capability Assessment decision. The DWP has failed to account for the ‘substantial risk’ to my health (under Schedule 8 or 9 of the UC Regulations) if I am found fit for work. My Hidradenitis Suppurativa is a chronic, systemic condition that requires intensive wound management which is incompatible with a standard workplace environment.”
5. The Outcome: Results and Backdated Pay
The “Lapsed Appeal” (The Phone Call Victory):
Before you even set foot in a courtroom, something interesting often happens. Once you lodge your tribunal appeal, the DWP’s legal team reviews your “War Chest” of evidence. If they realise they are likely to lose, they may call you. This is called a “Lapsed Appeal.” A DWP officer will call to discuss your case and may offer to reverse the decision on the spot.
Remember all those precise words we used earlier, STAR? Safely, Time, Acceptable Standard and Repeatedly/Reliably. This is where they pay dividends and likely win the case for you at this stage.
Our Advice: Stay calm and listen. If they offer to reverse the decision, ask them exactly which award they are offering. If they offer you LCW, remember that it pays £0 extra. If you know you are entitled to LCWRA, tell them: “I appreciate the offer, but I am appealing for LCWRA because I cannot reliably carry out work-related activity.”
They may go away, “check with a manager,” and call you back with the full award. Don’t let them buy you off with a title that doesn’t come with the support you need.
The Tribunal .
If it goes all the way to the Independent Tribunal, remember this number: 70% of people win here. Unlike the DWP, the Tribunal is independent. You will talk to a Judge and a Doctor who are legally required to apply the Reliability Rule fairly. They will see the reality of your HS, not just the DWP’s checkboxes.
The Hearing: What happens inside the courtroom?
The Payday:
When you win, your award is backdated to the very first day you started the claim (Month 0). For many, this results in a life-changing lump sum of thousands of pounds, followed by the monthly support you deserve.
The Warrior Mindset: Never take “No” for an answer.
If the answer is still “No,” it is not the end. You can start a fresh claim the very next day. There is no limit to how many times you can apply. You gather more evidence, you learn from the process, and you go again. You win in the end by being more persistent than the machine.
The Bottom Line: Let’s talk numbers
The effort of applying is massive, especially when you’re in pain. But the financial support is a legal entitlement that can change your life. Here is what that support looks like in practice based on the 2025/26 benefit rates.
PIP Rates (Weekly)
PIP is paid every 4 weeks. It is made up of two parts. You might get one, or both.
- Daily Living Component (per week):
- Standard Rate: £73.90
- Enhanced Rate: £110.40
- Mobility Component:
- Standard Rate: £29.20
- Enhanced Rate: £77.05
Note: If you are awarded both “Enhanced” rates, you receive roughly £751 every four weeks. Not small change.
Universal Credit Rates (Monthly)
Universal Credit is paid monthly. The “Standard Allowance” depends on your age and relationship status.
- Standard Allowance (Single, 25+): ≈ £400.14
- Standard Allowance (Couple, both 25+): ≈ £630.60
- The LCWRA Element (The Health Top-up): ≈ £423.27
Important: The LCWRA element is the “extra” money you get specifically because HS limits your ability to work.
Note on Pay Dates:
Unlike PIP, which is paid every 4 weeks (meaning the date changes), Universal Credit is paid on a fixed date every month. Your pay date is set 7 days after your first one-month “assessment period” ends. If your pay date falls on a weekend or bank holiday, you’ll be paid on the working day before.
The April 2026 “Health Element” Reform
The government is planning to change how UC works from April 2026.
- Protected Rate: If you already have LCWRA before April 2026, you should keep your higher rate (around £423).
- New Lower Rate: Most new claimants found to have limited capability for work after April 2026 may receive a lower “Health Element” of around £217 per month.
Monthly Income in Practice (The Scenarios)
Worked Examples: What hits your bank account?
These scenarios assume you have no other earnings, savings above £16,000, no deductions, and that your rent is covered by the Housing Element. Note – If you hold savings between £6000 and £16,000 this will affect your Universal Credit payment amount, on a sliding scale. However, it will not affect your PIP entitlement in any way. Savings include investments in the stock market and crypto. For more see the FAQ.
Example A – Single adult, no children, renting (LCWRA + Standard PIP)
- Status: Age 30, living alone.
- Monthly Breakdown:
- UC Standard Allowance: ~£400
- UC LCWRA Element: ~£423
- UC Housing Element: £500
- PIP Standard Daily Living: ≈£321
- Total Monthly Income ≈ £1,644
Example B – Single adult, renting (Post-2026 Reform Pattern)
- Status: Age 27, lone tenant, decision after April 2026.
- Monthly Breakdown:
- UC Standard Allowance: ~£425
- New Health Element: ~£217
- Housing Element: £500
- PIP Enhanced Daily Living: ≈£478
- PIP Enhanced Mobility: ≈£333
- Total Monthly Income ≈ £1,953
Example C – Couple, no children, renting (One partner with HS)
- Status: Both over 25, one partner with severe HS.
- Monthly Breakdown:
- UC Standard Allowance (Couple): ~£631
- LCWRA Element: ~£423
- Housing Element: £700
- PIP Enhanced Daily Living: ≈£478
- Total Monthly Income ≈ £2,232
Example D – Single adult homeowner (LCW only + Standard PIP)
- Status: Homeowner, no housing element, found “Fit for Work” but with limited capability (LCW).
- Monthly Breakdown:
- UC Standard Allowance: ~£400
- LCW Element: £0 extra
- PIP Standard Daily Living: ≈£321
- Total Monthly Income ≈ £721
Note: This example shows exactly why you must fight for the full LCWRA award. LCW alone does not provide enough to live on.
Example E – Single parent with one child, renting (LCWRA + Standard PIP)
- Status: One six-year-old child.
- Monthly Breakdown:
- UC Standard Allowance: ~£400
- Child Element (First child): ~£330
- LCWRA: ~£423
- Housing: £650
- Total Monthly Income ≈ £2,124 (including PIP)
Disclaimer
The Living Life With HS website and the views displayed on it are not those of a medical professional. The information and stories on this website are based on personal experience(s) and are for informational and community support purposes only. This content is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition.
The Masterclass: Filling in the Paperwork
When the forms arrive (the PIP2 or the WCA50), you are going to be asked a series of questions about your “capabilities.” To win, you must use the STAR method for every answer.

